Return, Exchange & Refund Policy

We want every customer to have a clear understanding of our return, exchange, and refund policies before making a purchase. Please review the following information carefully.

Online Orders

Return Window

Eligible online purchases may be returned or exchanged within 7 business days (Monday–Friday) after the order is received.

To request a return or exchange, please contact our customer service team before sending any merchandise back.

Email: service@vipbridas.com
Phone: 843-702-3100

Returns sent without contacting our customer service team first may not be accepted or processed.

Return Shipping Costs

If a return is requested because of a change of mind, sizing preference, the item not meeting personal expectations, or another customer-related reason, the customer is responsible for the return shipping cost.

In some situations, the customer may be responsible for both the original shipping cost and the return shipping cost.

If an incorrect item was shipped or an item arrived damaged due to our error, the customer will not be responsible for the return shipping cost. Please contact our customer service team promptly and provide photos or other requested information so we can assist you.

Exchanges

Eligible online purchases may be exchanged within 7 business days of delivery, subject to product availability and approval under this policy.

Refunds and Restocking Fees

Approved returns may be subject to a restocking fee of up to 20% of the eligible merchandise value.

Original shipping charges are non-refundable unless the return is caused by an error on our part.

Approved refunds will be processed according to the applicable return terms and the original payment method, unless store credit is issued under the circumstances described in this policy.

In-Store and Off-the-Rack Purchases

All off-the-rack wedding dresses, prom dresses, homecoming dresses, formal dresses, and other designated off-the-rack merchandise are FINAL SALE.

Final-sale merchandise cannot be returned, exchanged, or refunded.

Customers are responsible for carefully inspecting merchandise and confirming the style, size, color, and condition before completing the purchase.

Special Orders

All special-order merchandise is FINAL SALE.

Once a special order has been placed, it cannot be returned, exchanged, or refunded.

Customers are responsible for reviewing and confirming all order information, including style, size, color, measurements, estimated delivery information, and other order details before the order is submitted.

Custom Dresses

All custom dresses are FINAL SALE and cannot be returned, exchanged, or refunded.

Custom dresses are made specifically according to the measurements and information provided for the order, which may include:

• Bust
• Waist
• Hips
• Height
• Hollow-to-floor measurement
• Other requested measurements or customization details

Because a custom dress is made specifically for the customer, it may not be suitable for resale to another customer. Please carefully review and double-check all measurements and customization details before placing the order.

The customer is responsible for the accuracy of all measurements and information provided for the custom order.

Final-Sale Items

Items clearly marked as Final Sale cannot be returned, exchanged, or refunded.

Please carefully review the product description and sale terms before purchasing a final-sale item.

Hygiene-Sensitive Items

For hygiene and sanitation reasons, certain merchandise, including swimwear and other hygiene-sensitive items, may not be eligible for unconditional returns or exchanges.

Please contact our customer service team if you have questions about the return eligibility of a specific item.

Refused or Rejected Packages

If a customer refuses or rejects a delivered package, the order may not qualify for our standard return, exchange, or refund process.

After applicable shipping charges, handling expenses, and other eligible costs are deducted, the remaining eligible order value may be issued as store credit.

Store credit may be applied toward a future eligible purchase by contacting our customer service team.

Damaged or Incorrect Items

If you receive an incorrect item or an item that was damaged due to our error, please contact customer service as soon as possible.

After reviewing and approving the claim, we will provide appropriate assistance. The customer will not be responsible for approved return shipping costs when the return is required because of an error on our part.

Questions and Return Instructions

If your situation is not specifically covered by this policy, please contact our customer service team before returning or shipping any merchandise.

Returns sent without authorization or without following the provided return instructions may be refused or may not qualify for a refund or exchange.

Customer Service
Email: service@vipbridas.com
Phone: 843-702-3100