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Email:admin@vipbridals.com
When contacting us, please leave your Order No. so that we can help you more efficiently.
Office Hours: Monday to Friday-9:00 AM to 6:00 PM (GMT +08:00)
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Home > When will I receive my items?
- Shipping & Delivery
- When will I receive my items?
- Item Processing Time
- There are different processing times for different items. Average processing time is 3 to 15 working days; as to the custom made items, it will take longer. However, we will try our best to prepare the item ASAP after you place an order on our website.
- When will I receive my items after I place an order?
- There are four key factors that will decide when you will receive your items.
1) Shipping Method: Delivery time varies with shipping method. For example: DHL, takes 2-4 business days while EMS takes 3-8 business days.
2) Time in transit varies depending on where you're located and where your package is coming from.
3) Item Processing Time: There are different processing times for different items. Average processing time is 3 to 15 working days; however, we will try our best to prepare the item ASAP after you place an order on our website
4) Some unavoidable reasons:
We will ship out the item according to your requests, but we can not assure you exactly how many days you can receive this item. There are many factors that may cause the delay of your item, e.g. bad weather conditions, strikes as well as war, etc.
But we will ship it out before the shipping deadline, and try our best to negotiate with the related shipping company and ask them to take your case as priority.
- How can I trace my order?
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As to the order status and shipping information of your package, you can refer to "My Account" in our website. When you click the "View Detail" button, there is a column called Order Tracking, where you can view all the detailed information about your order.
If your package is shipped out, you can log into our website, and click the "My Account" button. Then you can see a "View Order" button in the left column, click it you will see a page like below. If you have received your order, please click the "Confirm Delivery" button to confirm it.
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